Delivery Included

Currently, on all shoes and hair accessories, the standard £4.00 delivery charge is included in the shoe price you see, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if goods are returned. For example, a pair of Dawn shoes is priced at £54.00, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £50.00 (£54.00 less £4.00 delivery charge).

So if you are purchasing shoes or hair accessories there will be no shipping charges to add to the cost of your order as you proceed through checkout! Postage is included on some other items, for example most jewellery, this will be clarified on the product detail screen.

Special Next Day Delivery is available within the UK at £8.00 per order.

Shipping charges outside the UK are as follows:
The Republic of Ireland £12.00
Europe £12.00
Australia £15.00
New Zealand £15.00

Shipping charges are non refundable in all cases.

Returns

Don't forget we offer an excellent exchange service, click here for more details. If your shoes aren't quite right, why not ring or e-mail for some advice and then we can arrange an exchange for you. Alternatively, why not visit us in the picturesque market town of Ashbourne, click here for details of our Shoe Heaven appointments.

Please note that bespoke items, such as dyed shoes and made to order tiaras, earrings and sets including earrings cannot be returned.

If you definatley require a return, you must return the goods to us within 30 days of our despatch date. Before returning the goods you must tell us by e-mail that you wish to return your goods. Please e-mail us at returns@weddings2go.co.uk including your name, order date and item(s) to be returned. A returns code will then be e-mailed to you. Please write this code on the Returns Form found on the bottom of the paperwork sent with your goods and enter the shoes you are returning in the relevant box. Indicate on the form you require a return.

We endeavour to respond to all e-mails within 2 working days, please allow for this and also the time required to return your shoes either through Royal Mail or your chosen courier. Items received after 30 days of our despatch date will not be accepted for return.

The Goods must then be returned to us at Weddings2Go with both the goods and all packaging in their original condition. Ensure all shoe soles are un-marked. Shoes are re-packed as received including all toe packing, plastic bags, fabric shoe bags and fabric swatches or spare adornments. Do not attach anything to the branded shoe box. Please enure you have included your completed Returns Form. All items must be securely packaged using either the cardboard outer packaging in which they were sent or equivalent. Please ensure your returns number is clearly visible on the outside of your outer package so that it is clearly visible to us - Packages not displaying a returns code will not be accepted.

The address to send your returned goods to is:

Weddings2Go
Unit 1 Windsor Park
Hawkins Lane
Burton on Tren
DE14 1QF

All goods are returned at your own risk. It is therefore advised that Recorded or Special Delivery is used to provide you with proof of delivery and the appropriate level of insurance. The customer bears the cost of return postage.

Please note that returns within 7 days from our despatch date are covered by the Distance Selling Act and will be refunded in full (apart from shipping charges), for your convenience Weddings2Go have extended this period to 30 days from our despatch date. We do not accept returns after 30 days from date of despatch by us.

In addition, any items received back in a poor condition, or with elements missing e.g. shoe box, will incur further charges dependant on the item's condition.

Currently, on all shoes, the standard £4.00 delivery charge is included in the shoe price you see, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Dawn shoes is priced at £54.00, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £50.00 (£54.00 less £4.00 delivery charge).

After we have received the Goods and confirmed that they are in an acceptable condition, we will refund you, either via your credit / debit card or by Cheque, with the full purchase price of the returned goods, less delivery charges, no later than 30 days from the date of receipt.

Shoe Size Exchange

If you wish to exchange shoes for an alternative size, we will do so once at no extra cost to you, other than the cost of returning the original shoes to us. Second and subsequent size exchanges will incur a delivery charge of £4.00 for UK deliveries, see above for shipping charges outside th UK.

If you wish to exchange for a different style, we are happy to do so. If the price of the replacement shoes is less than the originals, we will refund the difference and if the price of the replacement shoes is more than the originals we will arrange for you to pay the difference. Additionally, second and subsequent exchanges will incur a delivery charge of £4.00 in addition to any difference in price.

Please note, if the exchanged shoes are then returned to us for a refund, delivery charges will be made for the number of shipments made, e.g. 2 x £4 if one exchange made, which covers shipping costs for the original pair, as included in the price quoted, and also shipping of the exchanged pair.

Please e-mail us at returns@weddings2go.co.uk to notify us of your intent to exchange your shoes, including your name and details of the shoes to be returned and the style & size of the replacement shoes. A returns code will then be e-mailed to you. Please write this code on the Returns Form found on the bottom of the paperwork sent with your goods and enter the shoes you are returning in the relevant box. Indicate on the form you require an exchange and enter the shoes you wish to exchange for in the relevant box.

The Goods must then be returned to us at Weddings2Go with both the goods and all packaging in their original condition. Ensure all shoe soles are un-marked. Shoes are re-packed as received including all toe packing, plastic bags, fabric shoe bags and fabric swatches or spare adornments. Do not attached anything to the shoe box. Please enure you have included your completed Returns Form. All items must be securely packaged using either the cardboard outer packaging in which they were sent or equivalent. Please ensure your returns number is clearly visible on the outside of your outer package so that it is clearly visible to us - Packages not displaying a returns code will not be accepted.

The address to send your returned goods to is:

Weddings2Go
Unit 1 Windsor Park
Hawkins Lane
Burton on Tren
DE14 1QF

All goods are returned at your own risk. It is therefore advised that Recorded or Special Delivery is used to provide you with proof of delivery and the appropriate level of insurance. The customer bears the cost of return postage.

Overseas Returns

Overseas returns which attract any type of import duty or other taxes to be returned to us in the UK are returned at the full cost to the customer, i.e. any import duty or other taxes must be paid by the customer. If such charges are levied against Weddings2Go that cost will be deducted from any refund due and the balance after any such deduction refunded to the customer.

To assist in avoiding such duties you should clearly mark the outside of your return packaging with the words "RETURNED GOODS". However, this does not guarantee duties will not be applied.

Overseas exchanges attract an addtional shipping charge in all cases as per the relevant prevailing postage charges.

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